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/ CUSTOMER CARE

Providing my customers with h highest quality of product and service is of great importance to me. Katherine Jauncey Culinary shall ensure that all goods, services and facilities are accessible to all customers. I treat allergy and dietary restrictions with the utmost care. For more information, please see below.

In addition to your statutory rights under consumer laws in the Channel Islands, I have a goodwill policy. Under our goodwill policy, within 35 days after you have received your products from us, if you are not entirely satisfied with them you can return them for a refund or exchange.

/ ALLERGEN POLICY

Katherine Jauncey Culinary is committed to reducing the risk to staff, visitors and customers concerning food provision and production, which could cause allergic reactions. Through through the allergen policy, we will aim to minimise the risk of allergens causing harm through safe procedures, staff training and planning for effective responses to allergenic emergencies.

All food businesses must identify and declare if any of these ingredients are used in any of the products being made within this business. As a business producing pre-packaged direct to consumer products, Katherine Jauncey Culinary is committed to ensuring all ingredients for every product are accurately listed on the product label, with any of the 14major  food allergens being highlighted in bold print.

To download the full allergen policy, click here.

/ WHOLESALE INQUIRIES

 for whole enquires, either to order a bilk commission item, or to enquire about stocking my products, please email kajauncey@gmail.com

/ PAYMENT METHODS

- Credit / Debit Cards
- BACS

- Offline Payments

/ PRIVACY & SAFETY

Katherine Jauncey Culinary shall treat all of your personal data as confidential. The company fully complies with all applicable privacy regulations and consumer legislation. If you would like to read more on how I collect and use your information, please see the privacy notice here. You can also see information on how to stop receiving marketing information on the privacy notice.

Katherine Jauncey Culinary shall treat all of your personal data as confidential. The company fully complies with all applicable privacy regulations and consumer legislation. If you would like to read more on how I collect and use your information, please see the privacy notice here. You can also see information on how to stop receiving marketing information on the privacy notice.

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